Contact Us

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

Telephone

Live Customer Care Center
1-800-277-0869
1-850-584-3969
Monday to Friday 8:00am to 4:30pm (EST)

Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.

Fax

1-850-584-8485

Snail Mail

Send your inquiries to:
American Aluminum Accessories Inc.
Attention: Customer Care Center
3291 U.S. 19 South
Perry, Florida 32348

E-mail our staff

For shipping and accounting information or assistance:

Jennifer Arnold
Accounting Manager & Sales

Laura Albritton
Shipping Manager & Sales

For customer services and purchasing assistance:

Mary Swain
International Sales Manager, Animal Control Specialist & Customer Services

Rachelle Swain Lynch
Sales & Customer Services

Brittney Freeman
Sales & Reception

Marisol Amador
Sales & Reception

For customer technical support or assistance:

Bill Davis
K9 Department Supervisor and Technician

Rick Churchill
Electronic Technician & Support

Research & Development
Frank Houck
Production & Design Manager

Bob Amundsen
Electronic Technician

Mark Arnold
Production, Safety &Quality Control Coordinator

To contact General Manager and President:

Tom Swain
President, Co-Founder & General Manager

Gail Lawson Swain
Corporate Treasurer/Secretary and Account’s Payable Manager

We will try to respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.